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14 useful KPI’s to assess the progress of a project

14 useful KPI’s to assess the progress of a project

When you manage a project, you must always keep an eye on the deadlines, the budget, the scope of the project and the quality of the work that is carried out. Thus, to know where you are in the accomplishment of your project, it is essential to use KPIs (Key...

8 tips to improve customer satisfaction

8 tips to improve customer satisfaction

Did you know that dissatisfied customers make more of a fuss than satisfied customers? According to a study carried out by American Express, 60% of dissatisfied French customers share their experience with about 15 people, while only 39% of satisfied customers share...

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